The MER Experience
The 25th Year of Delivering Premier Electronic Records Management Education

Session 21: CASE STUDY: That’s So Last Week! Strategies for Achieving Comprehensive Governance of Unstructured Content

Comprehensive lifecycle management of unstructured content – including the creation, receipt, ingestion, storage, retrieval and disposition – in a manner that meets all of an organization’s information governance requirements eludes most companies.  The terabytes, even petabytes, of content created and received by an organization may be stored on shared drives, in collaborative environments, and in siloed document management systems, but true governance of that content is unlikely.  So it stays were it is indefinitely.  In reality, defensible disposition is often a pipedream.

For that reason, many organizations have pursued the implementation of enterprise content management systems, systems where the combined information governance requirements (retention, disposition, privacy, legal holds, etc.) can be applied systematically in the normal course of business.

The enterprise content management world, relatively stable for a number of years, is now rapidly being disrupted.  Tech-savvy employees are bringing their consumer favorite devices, systems, technologies and services to work, since these tools are often easier to use than those provided by the organization.  Focused on getting their jobs done efficiently and pursuing competitive advantage, employees use these tools to create, save and exchange company information, without corporate Legal and IT knowledge or approval.

Once considered to be rogue applications, organizations are starting to embrace them as enterprise solutions. The vendors of many of the cloud-based solutions are also starting to understand the issue of information governance, and are beginning to build capabilities into their software to make these applications attractive to the corporate buyer.  And with an increasingly mobile workforce, cloud-based applications often tick off more of the “requirements boxes” than on-premise solutions.

This session will first present the state of the content management marketplace as it is today (but don’t blink, it can change in a nano-second!).  Then, our two panelists, representing companies that are pursuing the management of content in very different manners (hint: one is using Google) will share their stories of the strategies and technologies identified to achieve their information governance goals.  In addition, the challenges of breaking down the silos within each organization in order to bring the interests and concerns of Legal, Privacy, IT and RIM into the overall requirements, will be discussed.

Speakers: Laurie Fischer, Mark Diamond, Patrick Cunningham, Danica Goodell, Robin Martin, Sara Flanagan