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Susan J. Sullivan, CRM has been managing electronic records since 1982 in the nuclear power industry and in Government. She directed the U.S. National Archives (NARA) Corporate Records Management Program where she implemented Capstone email management and the led their shared drive cleanup initiative. Previously, at NARA, Susan developed electronic recordkeeping guidance under the Chief Records Officer. In 2010, she received the AIIM Distinguished Service Award for her contributions to the PDF/A Standard. Susan is currently working as the ECM System Manager at Pitkin County (Aspen, CO) where she is pursuing transparent content management in Google Apps.