Could your organization handle the challenge of maintaining up to 400 concurrent legal holds annually in a decentralized environment? Comcast is meeting that challenge daily. Legal holds start with a search, but the goal is to find the right records, no matter the format in which they are stored. From paper, videos, e-mails or any electronic format, Comcast can find them with a single search in a single solution and lock them down.
Learn some of the best practices from the Comcast team of records management professionals who experience legal actions associated with years of mergers and acquisitions as well as those from day-to-day business. It is not enough to have a plan for legal holds; the plan must be communicated, effective and enforceable across any type of record medium. This is one lesson you can?t afford to learn the hard way.
The objective of this session is to provide participants a real-world example of the policies, technology and processes put into place to provide the corporate law department, audit teams and outside council with comprehensive discovery materials. From this session, you will learn:
- How Comcast policies were created and are communicated to employees
- Process used to identify any type of record for legal hold
- Step-by-step example of searching and locking down medium neutral records
- When and how to release legal holds
Lessons learned:
- Treat all content as medium-neutral
- For the records to stand up in court, ensure your ERM program meets the basic characteristics of ISO 15489
- Authenticity
- Reliability
- Integrity
- Usability
- Capturing records, no matter the format, in a central repository is important
- Finding the right records quickly when you need them is even more important
