Regardless of the type of system or software under consideration, many organizations struggle to know how much up front "functional" design work is required before designing a technical architecture or before configuring or customizing the system.

Similarly, many organizations struggle to understand what is required of, and sometimes why they should invest in, information architecture before launching into the development phase of their ECRM system implementation.

Many also wonder where enterprise taxonomy relates to an overall ECRM solution, how much work should be invested in it, and how to efficiently get one.

In this session, we will explore how enterprise taxonomy is more than a hierarchy of information classes. We will discuss whether it should address workgroup and individual capabilities for:

• Views of relevant information
• Search and find-ability
• Information security
• Role based security
• Lifecycle management considerations

This interactive session will enable discussion on which of these features need to be considered and how they can be most effectively developed in light of the organization's technical architecture and resource constraints.