MER 2010: Sessions Details

Managing business e-mails records is a priority for all organizations. This session details the successful implementation of an Enterprise E-Mail Management Program at HCSC (a large health insurance provider). The program was started in 2008 and has been in production for over a year.

This presentation focuses on how seven major challenges were addressed:

• Organizational Support – methods for building an organizational support structure to champion the initiative,
• Management Support – examples of hard and soft business case benefits that were helpful to obtaining program support,
• Program funding – overview of a “real world” strategy to obtain approval/funding,
• Organizational change management – change management principles that worked for this program,
• Education – practical ways to educate the enterprise and change the culture,
• Policy development – development and implementation of records management policies policy develop, and
• Technological implementation – practical ways to implement e-mail management technology

Gain valuable insights, suggestions and lessons learned from HCSC’s experience and success.