MER 2010: Sessions Details

S12 - RIM Performance Standards: Achieving the Right Mix of Great and Good Enough

8:30 AM to 9:30 AM Tue, May 18, 2010
Consort Room, 16th Floor

Galina Datskovsky , Ph.D. [View Bio]
CA

Hon. Ron Hedges [View Bio]
Ronald J. Hedges LLC

Marcia Zweerink , Ph.D. [View Bio]
Cohasset Associates, Inc.

RIM principles and standards establish goals for excellence that can help your organization achieve greater success in records management. However, neither the courts nor your organization’s leaders expect perfection everywhere. In fact, the key to RIM success is to define where your organization must achieve RIM great, and where RIM should be good enough.

The right balance of great and good enough varies by industry, and it varies by business area within industries as well. Demonstrating the right balance of these two will enable your organization to meet the legal tests of good faith and reasonability.

This session demonstrates how RIM Tools for Excellence have evolved to embrace a more holistic approach to RIM to meet the new challenges of electronic records management.

This session addresses:

  • The different types of RIM “tools for excellence” and how to view them in the context of your organization.
  • Why we need to move from “records management” to “information governance”, and what that means for achieving the right mix of good enough and great RIM.
  • How to apply two tools in particular – Generally Accepted Recordkeeping Principles (GARP) and Assured Records Management (ARM) to implement effective information governance for your organization.
  • How this approach supports good faith and reasonability.

During the session, we will leverage GARP and ARM to explore a hypothetical case study to demonstrate RIM tools for excellence and information governance in action. You will learn:

  • The value of using a consistent “industry agnostic” metric to evaluate how your organization’s RIM performance “stacks up”.
  • How to align cross-functional stakeholders around a clear vision of where your organization must be great and where it can be just good enough.
  • How to translate that vision into the GARP maturity model, and define the maturity levels that are optimal for your organization.
  • And how to implement ongoing information governance that will help your organization achieve its RIM goals year over year.

Whether you are just getting started with your RIM program, or you face the challenges of improving an existing program, this session will help you will learn how the appropriate application of RIM tools for excellence – and specifically GARP and ARM -- can be used to achieve the right mix of great and good enough and support the legal tests of good faith and reasonability.